Shop Policies

Our rugs and textiles are one-of-a-kind vintage pieces so they have undoubtedly lived more than one prior life and will most likely show signs of wear and tear, which are not considered defective in any way, but a part of the natural charm of each piece.  Colors of the products shown in the photographs may vary on your viewing device or when seen in person.

Please contact us at julie@velvetandshag.com regarding the condition and/or appearance of items that you wish to have more information about. 

Care cards will be provided for rugs and textiles along with your shipment, but please feel free to email julie@velvetandshag.com with any questions regarding proper care.

We provide free shipping on orders of $100 or more and ship within one to three business days.  Please see the Shipping & Returns section for additional information regarding carriers and shipping times.

Yes, we accept returns!  Please see the Shipping & Returns section for more information.